We have established clear policies for refunds, replacements, and returns to ensure smooth operations, provide clarity for customers, and maintain a customer-friendly resolution process.

Please note:

• Returns are not required for products from Chinese suppliers due to high return costs.
• Refunds or replacements for physical product orders are only applicable when are wholesale shipping is at fault (e.g., delivery failure, damaged, missing, or incorrect items) and must comply with the below specified conditions.
• We do not provide product warranties, but our refund and replacement policies are designed to effectively address product defects or damages.

Refund Processing Time: Refunds are generally processed to your account within 5–10 business days, depending on your payment method or bank.

Eligibility for Refunds or Replacements

Refunds or replacements can be requested under the following scenarios:

1. Delayed Orders

• Global orders: Refunds or replacements are available if tracking shows an order stuck in transit, pending, or expired beyond 60 days after shipping.
• U.S. orders: Delays must exceed 45 days.

2. Damaged Products

• We provide refunds or replacements for damaged products reported within 30 days of delivery. Photo or video evidence is required for approval. Customers are typically not required to return the damaged items.

3. Incorrect or Missing Items

• Customers are eligible for refunds or replacements by submitting photo or video evidence to validate incorrect or missing items.

4. Canceled Orders

• Full refunds are available for orders canceled before processing or shipping. Refunds for print-on-demand or pre-order products are excluded.

5. Subscription Refunds

• We offer refunds for subscription charges requested within 5 days of the payment. Refunds can take between 5-10 business days to reflect in your account.

6. Refunds for Delivered Orders

• If tracking shows that an order has been delivered but the customer claims non-receipt, a non-delivery certificate from the local post office is required to process a refund.

Items Not Eligible for Refunds

Certain scenarios do not qualify for a refund, including:

• Delivered items without a non-delivery certification.
• Customer dissatisfaction unrelated to product quality.

How to Submit a Refund Request

To request a refund, required items are:

• Photo/video proof of damages or incorrect/missing items.
• Screenshot of tracking details for delayed orders.

We have tailored our policies to address fairness and prevent abuse. Refunds are only processed for issues directly related to our partnership with vendors, such as shipping errors, damaged products, or incorrect items.

All returns must meet the following conditions:

For unique cases like customs seizures, we may provide a resolution, like one-time courtesy refunds, but will adhere strictly to its policies for future claims.

If your order meets the eligibility criteria, follow these steps to request a refund:

The following items cannot be returned or refunded: personalized items, final sale items, digital products, and perishable goods.

An abandoned shipment occurs when the customer refuses delivery, causing a failed delivery attempt. In such cases:

1. No additional delivery attempts will be made, and the package is returned to the sender.
2. Customers should be informed about refund eligibility based on our delayed shipment policy.
3. In the event of a chargeback, tracking evidence reflecting a refused delivery supports the seller's case.

We offer refunds for orders that meet specific delay conditions. Generally, these conditions depend on the shipping destination and shipping method. Understanding these policies ensures compliance and smooth refund processing.